Cancellation & Refund Policy

This Cancellation & Refund Policy ("Policy") applies to all payments made through the i-Lab Platform ("Platform") for all the services offered by i-Lab, participating incubation centres, and service providers. By using the Platform and making any payment, you agree to this Policy.

1. Cancellation

Users may cancel an application or service request before the payment is successfully completed without any charges.

Once payment has been successfully processed, cancellation requests will be considered only if the concerned service, program, or incubation centre permits cancellation. Certain services may be non-cancellable once the application has been submitted, accepted, or the service has commenced.

The Platform or the participating incubation centre or the service provider reserves the right to cancel any application, program, event, or service due to operational, administrative, technical, regulatory, or other unforeseen circumstances. In such cases, eligible users will be notified and refunds, if applicable, will be processed in accordance with this Policy.

2. Refunds

Refunds may be provided under the following circumstances:

• Duplicate or multiple payments made for the same service.
• Payment was successfully debited, but the service, application, or registration was not created due to a technical issue.
• Cancellation of a service, program, or event by i-Lab, the concerned incubation centre, or service provider.
• Incorrect or excess payment due to a technical or processing error.
• Any other situation where the Platform determines that a refund is appropriate.

Where possible, the Platform may offer an alternative service or rescheduling instead of issuing a refund.

3. Non-Refundable Payments

Refunds will generally not be provided in the following situations:

• The user voluntarily withdraws after the application or service has been processed.
• The user fails to avail the service or attend a scheduled event, training, mentoring session, or incubation activity.
• The application is rejected based on eligibility or evaluation criteria for refund.
• Services have already commenced or have been substantially delivered.
• Memberships, subscriptions, digital certificates, reports, or downloadable resources have already been issued or accessed.
• The payment relates to a service specifically identified as non-refundable.

4. Refund Process

Users seeking a refund should submit a request through the designated support channel within 15 days of the transaction date, along with the transaction reference number and relevant details.

Each request will be reviewed on a case-by-case basis. The Platform may seek additional information or documents to verify the request before processing the refund.

No replacement / refund / or any other resolution will be provided without Merchant's permission

5. Refund Timeline

Once a refund request has been approved:

• Verification and processing will generally be completed within 7–10 business days.
• The refunded amount will be credited to the original payment method within 10–15 business days, depending on the user's bank or payment service provider.
• Actual timelines may vary depending on banking and payment gateway processes.

6. Mode of Refund

Approved refunds will be credited only to the original payment method used for the transaction. Refunds cannot be transferred to another bank account, card, wallet, or third party unless required by applicable law.

7. Failed Transactions

If your account has been debited but the transaction was unsuccessful, the amount is generally reversed automatically by your bank or payment provider within the prescribed timeline.

If the amount is not reversed within 7 business days, please contact i-Lab Support with your transaction details.

8. Fraudulent or Misuse Cases

The Platform reserves the right to refuse refund requests where fraudulent activity, misuse of the Platform, unauthorized payment methods, or violation of the Terms of Use is suspected.

9. Changes to this Policy

i-Lab reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be effective upon publication on the Platform.

10. Contact Us

For any questions regarding cancellations or refunds, please contact: