Privacy Policy

1. Information We Collect

We may collect information you provide while registering, applying for services, participating in programs, making payments, contacting support, or using the Platform. This may include personal details, contact information, startup and business information, team details, project documents, payment information, and other information voluntarily submitted by you.

We may also automatically collect technical information such as device details, browser type, IP address, operating system, app version, usage data, login information, and diagnostic information to improve the Platform's performance, functionality, and security.The Platform may use cookies and similar technologies to enhance user experience, analyze usage patterns, and support Platform operations.

2. How We Use Your Information

We use your information to provide and improve Platform services, facilitate access to innovation support services, process applications and payments, communicate updates, provide customer support, maintain security, conduct analytics, and comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell personal information. Information may be shared with incubation centres, mentors, investors, service providers, technology partners, payment gateways, regulatory authorities, and other ecosystem partners as necessary for service delivery, operational support, or legal compliance.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure. Users are responsible for safeguarding their account credentials.

5. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and support Platform operations. Information may be deleted, anonymized, or archived when no longer required.

6. Your Rights

Subject to applicable laws, users may request access to, correction, or deletion of their personal information, withdraw consent where applicable, or raise concerns regarding data processing.

7. Third-Party Services

The Platform may integrate with third-party services such as payment gateways, analytics providers, cloud services, and communication tools. These services operate under their own privacy policies.

8. Children's Privacy

The Platform is intended for individuals legally eligible to use its services. We do not knowingly collect personal information from children without appropriate authorization.

9. International Data Transfers

Information may be processed or stored within or outside India through trusted service providers, subject to appropriate safeguards and applicable laws.

10. Changes to this Privacy Policy

This Privacy Policy may be updated periodically. Updated versions will be published on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of such changes.

11. Contact Us

12. Legal Disclaimer

i-Lab is a digital platform that facilitates access to services across the medical device and healthcare innovation life-cycle, including prototyping, testing and validation, regulatory support, clinical trial facilitation, manufacturing assistance, funding, connect, mentorship, collaboration, and incubation support.

Access to programs, funding, certifications, regulatory approvals, clinical studies, and other services remain subject to the independent evaluation and decisions of the respective organizations. i-Lab does not guarantee the availability, suitability, or outcomes of services provided by third parties. Any disputes arising from the use of the Platform shall be subject to the jurisdiction of the courts in Visakhapatnam, Andhra Pradesh, India.